The nonprofit AI revolution will rely on culture change. Failing to address AI in a world where AI is eliminating some jobs will create trauma in your nonprofit staff. Address it directly by fostering an AI-first nonprofit.

Creating an AI policy should include these topics: Trust and Transparency, Privacy and Data Security, Responsibility and Accountability, Addressing Bias and Fairness, Ethical Standards for Vendor Selection and AI Development, Adaptability and Continuous Learning. Legal and Regulatory Compliance, and specific policies for your organization.

Top 400 Generative AI startup funding from Dealroom.co

AI can do some mind-blowing tasks like creating a breakdown of common problems with CRM implementation.

Move faster than you think you can. Use AI to do it quickly and inexpensively. Support it from the top.

At the beginning of the search for a new CRM, do this...

Boeing's Starliner problems keep getting attributed to "company culture." What does that really mean?

Audit your own customer service channels to find ways to make your experience... not stink.

You can take leadership lessons from people who are in the best in their field, even if it's not business.

If you have these symptoms of slowing growth, it’s time to get help.

In a crisis, repeat the same, simple message over and over. It’s a powerful way to bring both calm and leadership.

Be different. Enough for people to notice.

Michael Porter’s “What Is Strategy” is a must read.

Bring your best sense of humor to work.

A marketing guy, a strategist and a technologist walk into a bar. They’re all me.